Loader GIF

Delivery & Returns

Delivery Information

 

Delivery within Ireland

We offer free delivery across the Republic of Ireland and Northern Ireland, with orders shipped via DPD.

  • Orders placed before 12:00pm are typically dispatched the same day

  • Most orders arrive on the next working day

  • All items are shipped from our Irish warehouse, ensuring fast delivery and no customs charges

You are also welcome to visit our showroom in Ratoath, Co. Meath, where you can view and test products before purchasing. Please contact us to arrange a visit.

 

Delivery to the UK

We fulfil all UK orders from our UK-based warehouse, so there are no customs charges or import duties for UK customers.

  • Free shipping on all UK orders

  • Delivery typically takes 2 working days with DPD

 

 

Delivery within the EU

We ship to all EU countries directly from Ireland. As part of the EU Single Market:

  • No customs charges

  • No import duties or VAT on delivery

  • Delivery typically takes 4 to 5 working days with FedEx

  • Flat-rate shipping: €15

Your order will arrive quickly and without hidden fees — just like domestic shipping.

 

Shipping Outside the EU

If we ship to a non-EU country (e.g., Switzerland, Norway or others), local customs charges or import duties may apply. These are the responsibility of the customer and are determined by local regulations.


Return Policy

We want you to feel confident in your purchase. If for any reason you are not satisfied with your LumiRed device, we offer a return option under the following conditions:

Return Conditions:

  • Items must be returned in new, unused condition with all original packaging and accessories intact.

  • Returns must be requested within 14 days of receiving your order, in line with EU and UK distance selling regulations.

  • For hygiene reasons, we cannot accept returns of devices that have been used or show signs of wear.

Return Shipping:

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a tracked service to ensure your item arrives safely.

Refunds:

  • Once we receive and inspect the returned item, we will issue a full refund to your original payment method (excluding original shipping costs), typically within 5 to 7 working days.

  • If the return does not meet the above conditions, we reserve the right to deny the refund.

To Start a Return:

Please contact us at hello@lumired.ie with your order number and reason for return. We will provide instructions on how to proceed.

Important Notes:

  • We do not offer exchanges or returns on items that have been used or trialled.

  • This policy does not affect your statutory rights under Irish or UK consumer law.

 

 

VAT Exemption for EU Business Customers

Vat can be waived for business customers within the EU. If you wish to avail of this please contact us via email with your VAT number and we will arrange for a VAT exempt invoice and payment.